Common questions about Gate accounts, billing, and security.
How do I reset my password?
On the login page, click "Forgot password." We'll email you a secure reset link valid for 15 minutes. Check your spam folder if you don't see it.
How do I cancel my subscription?
Go to Account → Billing → Cancel Subscription. Cancellations take effect at the end of your current billing period. You retain full access until then.
Can I export my data before deleting my account?
Yes. Go to Account Settings → Export Data to download a copy of your information before deletion.
I can't log in — what should I do?
Try the password reset flow first. If you're still locked out, email support@usegate.io with your account email and we'll help recover access.
Is my data encrypted?
Yes. All data is encrypted in transit (TLS) and at rest. Passwords are stored as secure hashes and are never readable by our team.
I was charged incorrectly — what do I do?
Email billing@usegate.io with your account email, charge amount, and date. We'll investigate and issue a correction within one business day.